- Standard Mail – just place your documents into a secured envelope and mail to our main office. (slowest)
- Fax – fax completed documents to our secure fax line (970) 343-7411
- Dropbox – A shared secure folder can be set up for your practice for information exchange
As often as you choose to! We personally recommend, however, that our clients send us their new superbills consistently on either a daily or weekly basis. We want to get you paid ASAP!
- New Patient Information Form
- A copy of the patient’s insurance card or WC ID card (front and back).
- A copy of the patient’s written prescription (if applicable)
- The patient’s first superbill (treatment form) which includes: Patient name, name of insurance carrier, CPT codes, ICD-10 code(s), referring physician’s name and the referral #, any/all applicable modifiers
We use an established clearing house and will set up automatic retrieval of your insurance companies’ ERA’s so we can keep track of receivables. However, if for some reason this cannot be established with a certain insurance company, we will reach out to you and ask you to send that payer’s payments information to us so we can keep all your accounts up to date with any balances that may be due.
You will receive a report indicating that the claim is missing information to be processed by the carrier, listing exactly what is missing. We do this as a courtesy to you and your staff, to assist in gathering information quickly, and to avoid timely filing deadlines that are imposed by many insurance carriers.
- Superbill: You can easily report patient’s co-payments made at the time of service on their superbill for that day’s treatments.
- Payment Log: Any payments made by check or EFT deposits can be kept on a payment log. Please record the check # and date
- Any automatic monthly electronic payments received via an established account with our Nextrust partner will be recorded through our service.
Any patient in our system will receive a bill for balance due after their insurance carrier has applied payments and adjustments for that service treatment if you are contracted with that insurance carrier. Patients can be billed bi-monthly or monthly, depending on what the practice would like. Payment plans can be easily accommodated as well.
We must first determine if the denial, whether in part or in full, is valid. If it is valid it must be written off. If the denial is not valid, we will request that the carrier reprocesses the claim.
We will send out no more than four statements and make follow up phone calls. After 120 days we recommend that the account be turned over to collection and that the patient be denied future treatments until their account has been paid. Ask about our “soft collections” add on service! We strongly recommend that an additional fee be applied to each account which has not received payment within a 30-day period.
We sure do! Please keep in mind however, patient billing is best performed by your biller, who already has access to all account balances and other additional information. If we are already handling the insurance end of things, it only makes sense to let our system automatically generate the claims on an as needed basis!
We can provide you with our Remote Access/Viewing software, which is updated regularly, for an additional fee. This will enable your staff to view patient balances and generate their own statements, among other things.
Elite Practice Solutions has a variety of services that we can offer your practice, and this determines the fee. Generally, our billing services are based off of a percentage of patient/insurance receivables (4-10% of collections). This was designed to make sure you are getting efficient, accurate filing done and the best cash flow your practice deserves! Your success is our success, and we would like to be considered as a part of your team!
